Property is currently closed. Please check back regularly as this alert will be updated weekly on Wednesdays by 3 p.m. EST.
GOAL DATE TO REOPEN: Friday, October 20, 2017 (Week 42)
MESSAGE FOR OWNERS: Owners who are not able to use the property during their week(s) will receive a letter in the mail explaining the maintenance fee reimbursement process.
10/18/2017 PROPERTY UPDATE: 2:55 p.m. We are finalizing our remediation work in the villas and on floors 1 through 10 of the tower units as we prepare for our opening on Friday, October 20. Carpeting contractors are expected to complete installation in the final two guest bedrooms, and patio screen replacement is planned for completion by Wednesday, October 18. We are on a waiting list to complete repair of some unit phones and the tennis court fence repair is tentatively scheduled for November. Housekeeping and maintenance continue to prepare rooms as repairs are completed. With some form of work being done in most of our rooms over this past month, it is possible that guests may notice items in need of attention. To those who will be arriving in our first weeks after opening, we appreciate your patience as we work to get everything back to normal and ask you contact the front desk to report any housekeeping or maintenance matters.
10/11/2017 PROPERTY UPDATE: 2:48 p.m. Remediation contractors have completed floors one through four, and carpeting contractors are in those rooms now to replace the pad and carpet, as needed. Remediation work continues on floors five through 10 with taping, mudding, and painting the drywall, and in the lobby to repair damaged areas of the ceiling that resulted from a break in the roof drain line. Roofers have removed most of the loose tile on the villas, but we are still waiting for the rebuilds of the master bedroom porch roofs. We are currently in the process of scheduling patio screen work in the tower and villas, and hope to have that completed shortly. We remain on the vendor’s list for tennis court fence repair. Maintenance has completed repairs to walkway safety signage and continues with the cleanup and repair of common ground items, and Housekeeping will begin cleaning ready rooms in the coming days. Our front desk staff have mailed maintenance fee replacement letters to all Owners who lost use of their week due to closure (weeks 36-41). While phone issues have been corrected on our main line into the property, a list of unit phones that are not working has been compiled and we are on a waiting list for repairs. If for any reason you are not able to reach us by phone, please email us at firstname.lastname@example.org.
10/06/2017 PROPERTY UPDATE: 4:32 p.m. Please be aware the resort is currently experiencing technical difficulties with its phone service. Should you need to reach the resort during this time, please reach out by email to email@example.com. Thank you for your patience and understanding.
10/04/2017 PROPERTY UPDATE: 2:54 p.m. Drywall work continues at the property and our contractor has secured the materials needed to complete this step in the build-back. While the tree service has completed removal of damaged trees, shrub removal; trimming; and replacement will be ongoing in the coming weeks and months. Replacement of the screens and walkway railing, as well as securing of the tiles on the villa roofs are scheduled to begin this Thursday. We are still on the waiting list for repairs to the tennis court and perimeter fencing.
09/29/2017 PROPERTY UPDATE: 1:54 p.m. Remediation and build-back continues throughout the villas and tower units. Roof tile has been ordered and roof repairs are scheduled to begin next week. Landscape contractors were on site to assess overall damage and plan for replacement and are expected to share more details next week.
09/28/2017 PROPERTY UPDATE: 2:07 p.m. Remediation contractors continue working in Tower units, taping, mudding and painting where needed. Contractors also evaluated other areas in need of repair, including the tenth-floor elevator area and a unit patio. Housekeeping continues cleaning villa exterior areas and will begin resetting villa units tomorrow. Maintenance cleaned and reset the pool area furniture. Front desk staff returned phone messages and continued with maintenance fee reimbursement letter mailings.
09/27/2017 PROPERTY UPDATE: 3:00 p.m. The structural engineer returned to view the area at the tenth floor where the dropped ceiling was removed and will give written recommendation for rebuild. He also made safety recommendations for removal of the fallen dropped ceiling at the patio of 1005. He will review rebuild once removal is complete. Two aluminum and screen enclosure companies did site inspections to prepare proposals. Front desk staff are cleaning out storage areas and housekeeping staff are working at cleaning Tower entry doors and Villa MBR porches and sliding doors. Maintenance staff continue lighting repairs at walkways and common areas.
09/26/2017 PROPERTY UPDATE: 2:11 p.m. Contractors are in the recovery stage for the damaged rooms on floors 3 through 9. Rooms still in the remediation stage include those on floors 1, 2, and 10. Removal of the fallen ceiling on the 10th floor is now complete. The property's lawn service worked on grounds cleanup today and will return to continue their work after the tree service comes back to the property this weekend. Our contractor performed electric damage assessments at various locations on the property and Maintenance staff continued work on pressure washing villa patios and checking and repairing patio fan and switch operation.
09/25/2017 PROPERTY UPDATE: 2:31 p.m. The tree service continues to clean-up the property. Housekeeping has removed all of unit linens and cleaned the villa walkway doors.
09/24/2017 PROPERTY UPDATE: 2:30 p.m. Removal of the damaged walkway ceiling is still in process. Repairs to Villas continues. Remediation is complete on floors 4-9. Sheetrock and insulation is complete on floors 5-9. All floors still require finish work, including: mudding, taping and painting.
09/23/2017 PROPERTY UPDATE: 3:00 p.m. Maintenance staff put the smoking area benches, bicycle rack and trash cans back out and replaced the property directional signage and concave mirrors that were removed before the storm. They also swept leaves and debris from the tennis courts, power washed the upper plaza deck and washed and reset furniture at the plaza. Front desk continued with maintenance fee letter mailings and Housekeeping continues to clean debris from walkways on floors 1-9. Our remediation team continues reconstruction at the villas and floors 9 and 8 at the tower. They have also begun the tedious process of dismantling the twisted wire and concrete from the fallen dropped ceiling at the tenth floor. The Island is beginning to show signs of green sprouts on the trees left standing and the lawns once under saltwater are once again returning to green.
09/22/2017 PROPERTY UPDATE: 1:35 p.m. Villa re-construction to replace the areas where wet drywall was removed began yesterday. Remediation continues throughout the tower building. Fire suppression contractors repaired the broken sprinkler on the 10th floor. Maintenance staff temporarily erected the tennis court fence on the west side until the fencing company can get to us. In-house staff members have also begun washing debris from the villa patios, screen enclosures and walkways.
09/21/2017 PROPERTY UPDATE: 3:00 p.m. Villas are out of the remediation stage and re-construction will begin today. Five rooms on the 9th floor of tower have been remediated—carpet padding has been removed and wall damage has been cut-out. Maintenance staff continues to work on the grounds and irrigation. Housekeeping staff continues to remove and rewash all linens from units and clean debris from villa walkways. Front desk staff members are mailing the maintenance fee reimbursement letters to the owners of weeks 36 through 41. Subsequent weeks will be contacted regarding closure as more information on timing becomes available. Please remember Hilton Grand Vacations team members, who are locals and were also personally impacted by the hurricane, are working tirelessly to re-open the property, and your patience and understanding is very much appreciated. The management company met with your Board on 9/20/17. The Board was given a complete property update and progress report. Although there is still much work to be completed, all parties are satisfied with the current progress.
09/20/2017 PROPERTY UPDATE: 2:45 p.m. Water intrusion remediation to the Villa units is complete and re-construction has begun. The fallen ceilings near elevators on the 10th floor are being removed, and remediation of lower the floors is in process. The cooling tower and Villa A/C units have been cleaned. The grounds lighting is being assessed. Housekeeping is removing and rewashing all linens from units. Front desk staff have called owners of weeks 38 and 39 advising that we are closed. Subsequent weeks will be contacted regarding closure as more timing information becomes available.
09/19/2017 PROPERTY UPDATE: 3:00 p.m. The structural engineer performed an initial site assessment and authorized debris removal on the 10th floor. Water intrusion remediation continues, and contractors have mapped areas of water intrusion in 42 of 63 tower units and 8 villa units.
09/18/2017 PROPERTY UPDATE: 2:38 p.m. Tree service has completed initial emergency passage cleanup at north side of property. Water remediation contractors continue their assessment.
09/17/2017 PROPERTY UPDATE: 2:32 p.m. The tree service company has begun passage cleanup at the south side of the property. Water intrusion remediation contractors are on-site.
09/16/2017 PROPERTY UPDATE: 2:47 p.m. The roofing company has secured temporary protection to damaged roof areas. The tree service company has completed its initial assessment and will be on-site through the weekend to begin emergency clean-up. In addition, debris clean-up and housekeeping has also begun.
09/15/2017 PROPERTY UPDATE: 2:07 p.m. Insurance adjusters have evaluated structural damages to the individual units, buildings and grounds. Water has been removed from the elevator shafts. An additional room-by-room inspection was performed to ensure all A/C units remain in working order. The damages around the pool area are being corrected, and the pool pumps have been fixed.
09/14/2017 PROPERTY UPDATE: 2:55 p.m. The property has power, water and phone service; however, inbound calls are not being answered at this time.
09/13/2017 PROPERTY UPDATE: The property currently does not have power, water or phone service. Although we have done initial assessments, our findings may change once further assessments are completed. At this time, it appears that we do have major structural and water damage, and we are still in process of assessing the extent of the damage. There is roof damage on the villa units, and the tennis court fence is gone. We also had water enter the lobby. In addition, we have extensive structural damage on the 10th floor where the ceiling caved in with crack across the walkway and no railing on the floor. Most, if not all, units have water damage. The property also sustained extensive landscaping damage. We have a contractor working at the resort to complete an initial assessment and begin remediation.
Eagle’s Nest resort overlooks the Gulf of Mexico on Florida’s southwest coast. Nestled among resorts lining the island's crescent beach of white-silver sand, Eagle's Nest combines a relaxing family atmosphere with outdoor adventure opportunities.
Tropical gardens, terra cotta tiled roofs and the soothing sound of its courtyard create a setting with the feel of a coastal Mediterranean village.
Eagle’s Nest is a premiere interval ownership (timeshare) resort created in 1982 to serve the vacationing interests of an owner base of discerning travelers. The vast majority of its owners loyally return each year to enjoy their home away from home.